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Shore Excursions:
Here are some great
reasons to pre-book with Cantrav:
-
Avoid the Lines
– Let your clients enjoy their first day on board exploring the ship,
instead of waiting in line at the Shore Excursion Desk.
-
Peace of Mind
- All our tours are planned and confirmed before you sail. There is no
chance of disappointment due to a sell-out on board the ship.
-
Fully Refundable
- If your tour is cancelled due to bad weather or if the ship misses the
port, your client’s money will be refunded.
-
Easy to Order
– Online - it's safe, secure, and convenient
Are my client’s
credit cards safe?
Your information is safe with us. Your credit card number is transmitted across
the Internet via our secure server lines and is fully protected once we receive
it.
Please see our Privacy Statement
for further details.
Are your
shore excursions the same ones offered by the cruise lines?
In many
cases, we do offer the same shore excursions that the cruise lines offer and we
use the same suppliers. However, we are flexible in which tour suppliers we use
(as long as they adhere to our strict supplier qualifications) and we can often
offer shore excursions that are not available on all cruise lines. Should you
want a shore excursion that you can’t find on our site, please contact us
and we will do our best to accommodate your needs.
Will tours
be cancelled because of bad weather?
Most of the tours will operate rain or shine, so be prepared for all weather
conditions. However, because of the nature of some tours, especially helicopter
and flightseeing tours, it is possible that they may be cancelled for safety
reasons due to bad weather. Should this happen, you will receive a full refund
for that tour.
Can I book more than
one excursion?
Yes, of course you can book more than one excursion. We try to offer a variety
of departure times on each excursion to permit you to participate in more than
one if you wish, and the ships are often in port long enough to allow this.
However, we caution that you make sure the tours that you book fall within the
times that your ship is in port.
What should my
clients wear on shore excursions?
Tours
may require walking; some excursions require extensive walking. We highly
recommend comfortable, low-heeled walking shoes. Weather conditions can be
variable and change very quickly, especially in Alaska. For all tours, we
recommend that you dress comfortably in layers, with a windproof / waterproof
jacket.
Should my clients tip
the Guide/Driver?
Gratuities are not included in the tour pricing. Should you choose to provide a
gratuity, please feel free to do so at your own discretion.
I forgot my Agent ID.
What do I do?
Your Agent ID is your IATA, CLIA or ARC #. Your agency may already be
registered, all you need to do is create a password by registering as an agent
with in your agency. If you are still unable to proceed with your booking or
have any problems at all accessing the site please
contact us:
Cantrav Leisure Services
Info@cantravleisure.com
604-708-
2542
Can I change or
cancel my clients booking once I’ve purchased it?
Yes, you can cancel your booking after you have made it. Please refer to our
Terms & Conditions page for details on cancellation fees and restrictions.
When will I receive a
tour confirmation?
Immediately. Once the booking is complete, you will be taken to the
confirmation page. Please print two copies of this page. Keep one copy
for yourself as an agency record and give the other copy to your clients. They
will need this as their tour voucher.
What forms of payment
can my clients use?
For all the
products available on our site, we accept VISA and MASTERCARD. For products
priced in $CAD, we also accept AMERICAN EXPRESS.
Can I send a check or
a money order?
Yes,
if your client does not have a credit card, please
contact us for payment
procedures:
Coralee Spier
cspier@cantrav.com
604-708-2542
Does the traveler
have to be the credit card holder?
No,
the person paying for the tour/package does not have to be one of the traveling
participants. Please note it is your responsibility to ensure that whatever
credit card being used for the transaction is not being used in a fraudulent
way. Charge back fees will apply. Please see our
Terms & Conditions for
further details.
Exactly when will my
client’s credit card be charged and what will it say on the billing statement?
Your client’s credit card will be charged immediately to hold their space and
the charges will appear on their statement as “Cantrav West Services”. Please
refer to our Terms and Conditions page for further information.
Are there special
packages and offers for groups?
Yes. All sorts
of groups such as friends, clubs, local affiliations, family reunions, company
meetings and incentives are choosing Cantrav Leisure because of the large
selection of tours and packages we offer. Best of all, there are several ways
that a group enables you to offer exclusive departures and customized tours to
earn more commission. If you have a group, or think you can create a group,
please contact:
Coralee Spier
cspier@cantrav.com
604-708-2542
How soon can I expect
to get a reply to my email?
We
respond to e-mails on a continuous basis, Monday – Friday 8AM – 5PM PST. Normal
response time is within 24 hours of receipt. For other contact information,
including emergencies, please see
Contact Us.
If a tour gets
cancelled, will I receive notice?
If a tour is cancelled and you have not been previously notified, a
representative from the tour company will meet you at the specified meeting
location to advise you of the cancellation. We will do our best to contact you
in the event we receive advance notice.
What if I book a tour
that falls outside of the ship’s time in port?
You are responsible for ensuring that you book tours that fit within your
client’s ship’s time in port. |
